Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aonhaircare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aonhaircare@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aonhaircare@gmail.com.

At AON Hair Care, we are committed to providing high-quality hair care products. Due to the nature of our products, we maintain strict hygiene standards. Please review our policy carefully before making a purchase.

1. Returns

We only accept returns on unused, unopened products within 7 days of delivery.
To be eligible for a return:

  • The item must be in its original packaging
  • The product must not be opened or used
  • Proof of purchase is required

2. Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

  • Opened or used products
  • Hair oils, serums, or treatments that have been opened
  • Sale or discounted items

3. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method within 5–7 business days
  • Original shipping fees are non-refundable

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:

  • Your order number
  • Clear photos of the product

We will gladly send a replacement or issue a refund if the issue is confirmed.

5. Exchanges

We only replace items if they are damaged or defective. We do not offer exchanges for other reasons.

6. Allergic Reactions / Product Results

Please review all ingredients before use. AON Hair Care is not responsible for:

  • Allergic reactions
  • Sensitivity to ingredients
  • Individual results, as outcomes may vary

7. Return Shipping

  • Customers are responsible for return shipping costs unless the product is damaged or incorrect
  • We recommend using a trackable shipping service